Delete your account

DELETE YOUR JULES ACCOUNT

This page explains how to delete your account and the data held with it for Jules Stories, the mobile app published by Story Bug Ltd (we, us or our). It applies to the Jules Stories mobile app, our website and the Jules device. How we handle personal data generally is set out in our Privacy policy.

Your account can hold one or more child profiles. Deleting your account deletes the account holder record, every child profile on the account and the data belonging to those profiles. There are two ways to do it, described below.

1. Delete from inside the app

If you still have the Jules Stories app installed, this is the fastest route:

  • Open the app and sign in, so that you are on the home screen
  • Tap the profile icon at the top of the home screen
  • The panel that opens shows the email address on the account, Sign Out and Delete Account
  • Tap Delete Account and confirm when prompted

Deletion from the app is immediate and irreversible. Your account, all child profiles on it and their data are removed. We cannot restore an account or a child profile once it has been deleted, and any remaining subscription time is lost.

2. Request deletion by email

If you no longer have the app installed, or you cannot sign in, you can ask us to delete the account for you.

  • Email support@JulesStories.com
  • Use the subject line Delete my Jules account
  • Send it from the email address registered to the account

Before we delete anything, we will reply to the registered email address to confirm that the request is genuine. This step protects your account and your children's data from being deleted by someone else. Once you confirm, we complete the deletion and email you when it is done.

We complete confirmed deletion requests within one month of your confirmation. In the rare case that a request is unusually complex, data protection law allows us up to three months in total. If that ever applies to your request we will tell you, and why, within the first month.

What is deleted

  • Your account holder record: email address, name, display name, phone number, locale, timezone and account status
  • Every child profile on the account: nickname, school year, languages, learning goals, session and quiet-hours settings, and timezone
  • Your children's interactions with Jules: transcriptions of what was spoken or typed, story prompts, conversation summaries and continuity notes
  • Device records linked to the account, including serial number, firmware version, connectivity and Wi-Fi and Bluetooth details
  • Support tickets and correspondence, and your marketing preferences

What we keep, and why

Two things survive deletion because the law requires us to keep them. Neither can be used to identify your children.

  • Anonymised purchase records. We are required to keep records of sales and payments for tax and accounting purposes. We strip these of personal identifiers, so what remains is a transaction record, not a record about you or your child. Kept for six years, as required by UK tax and company law.
  • The consent audit trail. We are required to be able to show that consent was properly given and later withdrawn or deleted. We keep a minimal record of which consents were given, when, and when the account was deleted. Kept for as long as we may need it to show that consent was handled properly, and no longer.

Everything else is deleted.

Other options before you delete

Deleting the account is permanent. If you want something less drastic, email us at support@JulesStories.com and we can instead:

  • Delete a single child profile and its data, leaving the rest of the account intact
  • Delete stored conversation transcriptions while keeping the account
  • Send you a copy of the data we hold
  • Withdraw a specific consent

Cancelling a subscription is separate from deleting an account. If you subscribed through the App Store or Google Play, cancel the subscription in your store account as well, otherwise billing may continue.

Our contact details

Data controller: Story Bug Ltd, trading as Jules Stories

Deletion and privacy contact email: support@JulesStories.com

Address: 124 City Road, London, England

ICO Registration Number: ZB928887

For full details of how we handle personal data, see our Privacy policy.

Last update: 7 September 2026